One Bag for Life:
We guarantee all our packs against defects in materials and workmanship for life. All you have to do is ship us the pack - we’ll repair it and send it back to you free of charge. Repairs that are not the result of manufacturer defects are also offered for a reasonable fee. Regardless of the cause of your issue, Pound will see that you and your pack are back on the course as soon as possible.
If you have a Pound pack in need of repair:
- Email us at firstname.lastname@example.org with pictures of the issue(s) and to receive a Repair Authorization number (RA#). Pound is not responsible for products sent back to us without an RA#.
- Take everything out of your pack and remove all of the debris. Then, wipe your pack down with diluted soapy water so it doesn't gum up our sewing machines.
- Send your pack to Pound Disc Golf with address provided containing the RA# written clearly on the top of the box.
- We will inspect your pack, inform you of the necessary repairs, and give you an estimate of how long it will take. For packs not under warranty, we will also inform you of the cost associated with the repairs. Then we’ll repair your pack and send it back to you.